FAQS

General Information

What is Vegan Snackbox?

Vegan Snackbox is a company delivering healthy Vegan snacks to your home or office! We curate boxes containing a variety of snacks to enjoy throughout the day. The box is designed to help Australia become a healthy snacking nation!

There are options out there but it can be an adventure and quite stressful to find them. We make it convenient and simple for you delivering your snackbox to your door every month.

Our team is passionate about giving you the best health snacks out there!

Do I need to subscribe?

You need to subscribe to one of our monthly snackbox subscriptions.

How can I change my account details? i.e. update my bank details or postal address

To change any details, please contact us at info@vegansnackbox.com.au and we will advise you of the correct steps. Please do not provide any credit card details via email.

How much does it cost?

You can see all our prices for our different boxes on our Pricing page. Or you can contact us at info@vegansnackbox.com.au if you have any further questions or requests.

Can I choose what’s in my box?

The Vegan Snackbox team carefully curate the monthly Snackboxes for you. If you have specific dietary requirements, please contact us.

What about allergies or special requirements?

We have many options in our boxes to suit staff with food allergy and other requirements.

One of the products is damaged or missing, can I get it replaced?

Please contact us at info@vegansnackbox.com.au if anything within your box has been damaged or is missing. We will investigate the issue and will review your case to decide what sort of replacement is appropriate. Please ensure that you contact us within two weeks from the date your box has been shipped as we are only able to process replacement requests within this time.

How often do you ship?

All subscription Snackboxes are shipped on the 1-5 day of each month.

All subsequent boxes are shipped one month apart from your initial shipment date.

Do you ship internationally?

Unfortunately right now we only ship to Australian homes and workplaces.

Do you ship to every state within Australia?

Yes we ship to all states – ACT, NSW, NT, SA, QLD, TAS, VIC, WA

When will my box arrive?

After the box ship date your box will arrive within approximately 7 business days later.

What if I accidentally put the wrong address?

Unfortunately if you have put the wrong details and the boxes have been shipped there is nothing we can do to get your box to you. We advise you carefully check over your order and make sure all details are correct.
If you have ordered and it is still before the allocated ship date of the boxes, please contact us ASAP at info@vegansnackbox.com.au And we will do our best to update your details and have your box shipped correctly.

What is your Refund Policy?

Vegan Snackbox does not offer refunds for any boxes and will not accept returned boxes. This includes no partial refunds for a prepaid year subscription. If there are extreme circumstances as to why the box will need to be refunded, Vegan Snackbox will review your case at its discretion.

Can I get a refund?

Please see Vegan Snackbox refund policy above.

What is your Privacy Policy?

A copy of our Privacy Policy is available here.

Ask a Question

We are more than happy to answer any questions or queries you may have in regards to what is in the box or ordering your box.

Write your message below and we will get back to you within 48 hours!